Deliveries
For UK delivery we offer a next working day service with our UPS partner.
For international, including Europe, we offer a 5 – 8 business day service based on the distance, although most deliveries are of 5 business days, and our partners are ParcelForce and DHL.
Some locations in the world are particularly expensive to ship weight to, so we will always try to get the best price quote on the day and lease with you for an agreed price.
Returns & Refunds
We want you to be happy, so if for any reason you are not completely satisfied with your purchase, you can cancel your order within 28 days of receiving your goods. You must notify Hokan Limited within 28 days of receipt by writing to Consumer Services, Hokan Bowls by email to info@hokanbowls.com
We will then advise you on how to return the goods, so that they reach us speedily and safely. We would ask that you take good care of the goods whilst in your possession, that they are unused and returned to us in the original packaging.
If you wish to return goods then you will be required to pay the return delivery charges, as we will only refund the original payment for the goods and the associated delivery charge. If any goods are received in a faulty condition then please contact our Customer Services team at info@hokanbowls.com to discuss return options. If you do cancel your order but do not return the goods, we may arrange to collect them from you at your cost. Your refund will be processed as soon as possible and within 30 days of the order cancellation at the latest.